FAQ for External LMS
Why doesn’t the “Access Online Content” option take me directly to the Moodle course I need to complete?
The instance you are registered for is connected to an online learning management system (LMS) that is not an NC State Moodle Project or Outreach space.
This means that instead of your access to the online content being controlled by your REPORTER registration, your access is setup outside of REPORTER and the training owners have provided a link for the registration to direct you to that online content or system.
How can I tell if I am in an “NC State Moodle Project or Outreach space”?
The URL for the course will either begin with https://moodle-projects.wolfware.ncsu.edu/ or https://moodle-outreach.wolfware.ncsu.edu/.
Typically, any LMS that is not one of those two is considered to be an “External LMS” in relation to REPORTER.
Why isn’t my online course marked complete?
If your course is in an External LMS, your completion is being manually recorded by the training managers. Typically training owners will receive a weekly report through the external system, and then import those records into REPORTER to update completed users.
Who do I contact if I have questions, run into errors, or need help?
Contact the training owners if:
- Your issue is related to what content is available to you after selecting “Access Online Content”.
- Your question is about why you were registered or assigned to take training.
- You are missing completion credit.
- You have a question about content in the course.
Contact REPORTER support if:
- Your issue is related to your ability to use the “Access Online Content” option or is related to REPORTER functionality.
For errors within the content (video playback, quiz functionality): Please try to identify what system you are using and locate the support contact. This may be listed directly in the course content, or found through a help link on the content’s page.