Supervisor and Participant Liaison Help

The Supervisor role/access in the REPORTER system is granted automatically based on the ‘Reports to’ field from HR job data. People that have employees reporting to them are automatically given access to the My Team tab which gives them access to see information for those people. The Participant Liaison role, which can only be granted with an approved System Access Request, includes the same level of access as a Supervisor, except, the Employee list will be based on job record OUCs.

• The Participant Liaison role can be requested through SAR and granted to departmental HR Representatives that need to perform training management in place of the Supervisor  — more about this role can be seen here.

With the My Team section in REPORTER, Supervisors and Participant Liaison have access to required training information associated with the reporting employees. The employee available to monitor for both roles is always based on the most recent job records from the NC State HR Peoplesoft system.

Please be advised that the job data used to determine Supervisors in REPORTER come directly from the NC State HR Peoplesoft system and cannot be altered within REPORTER.

From the ‘My Team’ tab, when you hit “Refresh” as demonstrated here,  the system will reload the employees in each panel per the following:

• Direct Reports: Grab all persons with you in any of their ‘Reports to’ fields and put them in ‘Direct Reports’
• Additional Team Members: Then, it grabs any employees that report to your direct reports, and continues down that path to gather anyone who reports to those report to / through you. So on until no reporting employees are left — these are ‘additional team members’
• Team Members: If you have the Participant Liaison role, this panel will include anyone with job record under the OUC(s) you were provisioned

The NC State HR Peoplesoft system send job data to REPORTER on a nightly basis so the related records can be updated. REPORTER uses the “Reports to” field from the HR data to determine their Supervisor and users that have employees reporting to them are automatically given access to the My Team tab which gives them access to see information for those people. Direct employees are those listing the supervisor in their ‘Reports to’ field in HR while the additional members report to someone within their ‘chain of command’.

What should I do if my list includes someone unexpected? Make sure that you have “Refreshed” your list with the latest information. If after refreshing there are still errors, follow up with you HR representative to determine if there is an error in the job record, and to correct it if there is. Once the record is corrected, REPORTER should update within 24 hours.

How soon should I expected to see a new employee in My Team list(s)? Employee data is sent to REPORTER depending on the hire date, or when the hire date was entered if the hire date was listed retroactively. New employees should appear in REPORTER within 24 hours of that date or when the date was entered if it is in the past.

What if an employee should not be assigned? Each training requirement has a specific contact person that oversees the process of identifying who should or shouldn’t be assigned as required to complete. In most cases, training can be unassigned (How to Unassign)  by a Supervisor. If unassign is not available, reach out the the specific contact for that requirement to request the person be unassigned — contact information can be found in the compliance warnings report as seen at go.ncsu.edu/supervisorhelp

Compliance notices to supervisors are optionally enabled by the training owner. Each training requirement is managed by the specific person or group that oversees the compliance regulation the training is related to. In addition to making the determination of who should or shouldn’t be assigned as required to complete, the training manager is responsible for the communications that are sent in relation to the training. The email warnings sent from REPORTER based on your Due Date are an optional notification that can be enabled or disabled at the training manager’s discretion. 

If enabled, an email is automated to send once weekly to those listed as the Supervisor of employees who are out of compliance for the Training. As Supervisors are determined by the employee’s HR job record’s Reports to’ field, the person copied on emails cannot be altered within REPORTER. The compliance notice to supervisors is also an option enabled by the training owner and is automated to send once weekly to Supervisors that have employees who are out of compliance for the Training. The notice acts as prompt for Supervisors to then review their team’s compliance warnings and follow up as needed. 

The email warnings sent from REPORTER based on your Due Date are an optional notification that can be enabled or disabled at the training coordinator’s discretion. Each training requirement is managed by the specific person or group that oversees the compliance regulation the training is related to. In addition to making the determination of who should or shouldn’t be assigned as required to complete, the training coordinator is responsible for the communications that are sent in relation to the training.