Update for 12/3 – 1/1 – REPORTER Support

System Updates

The REPORTER Production environment was updated Thursday evening, December 20th, with the following functionality:
- Certificate Programs
  - Added Copy function for program creation
  - Added support for mobile registration to Certificate Programs
  - Added Certificate Programs section on Training Summaries
- Compliance
  - Added a compliance history tab to the ‘View Assigned Participants’ compliance view. This tracks assignments, unassignments, due date adjustments, warnings, and completion records.
  - Updated the unassignment confirmation message so that only one popup is generated when unassigning groups of people
  - Corrected an issue where alternate courses were not updating properly when other required courses were completed
  - “View Registrants not assigned” report was not including unassigned users who were still registered
  - Updated the information displayed on the ‘Manage Assignments’ page
  - Added columns and search fields for Requirement and Course ID to the “View/Export More Detail” report available in Compliance by Participant
- Financials
  - Improved the payment process to avoid timeout errors and reduce high traffic issues
  - Fixed an issue preventing project ID/revenue account codes from populating in reports for orders refunded due to over payments
  - Added additional statuses to the Invalid Orders tab
  - Updated the Credit Card Recon page with additional search fields
  - Added support for multiple refunds on the same order
  - Added additional fields to the Transactions Details and Financials View reports to specify whether the money has been transferred to the revenue account
- Additional Items
  - Updated the course catalog to remove the “Online” heading and instead write the word “Online” in that column if the format for the instance is online.
  - Updated the messages to users when they register for an instance connected to Moodle to more accurately reflect the next steps
  - Added functionality for ‘Protection of Minors Compliance Dashboard’ and associated tracking

Support Resources

Please be advised that NC State University is closed December 24th through January 1st and will reopen January 2nd. As a result limited REPORTER support will be available during this time. Customers contacting reporter_support@ncsu.edu will receive a notice to expect a delayed response as a result of the holiday.
- For immediate assistance, admins and users can visit our help site at support.reporter.ncsu.edu.
The REPORTER Team offers multiple self-paced online training courses to review REPORTER topics, including how to use the system as an admin or participant. For information about training or to register, click here.
Open Help Session schedule, access, and information: https://support.reporter.ncsu.edu/home/get-help/training/
- Next Session: Tue, January 8th from 2-3:30pm, Add to Calendar
REPORTER primary resources quick reference sheet: go.ncsu.edu/reporterresources

Happy Holidays from the REPORTER Team!