We are currently working on development to address some performance issues in the system specifically related to Compliance emails. Based on the feedback we have previously collected during Working Group meetings and review with our development team, we are implementing a few changes to scheduled Compliance Emails per the following details.

The changes we are implementing will not impact assignment emails nor emails that are sent as a result of an assign/unassign or assign & register actions. Instead, we are referring to the emails that we trigger as scheduled system events including: Out of Compliance warnings, Notice to Supervisors, and Notice to Compliance Contacts.

The biggest change is an adjustment to the “Out of Compliance” emails. We will be splitting the current job for ‘Out of Compliance’ email into several parts.  Those changes are as follows:

• The email sent the day after the due date will be an email sent directly to the assignee with a cc: to the supervisor, if the notify supervisor option is enabled (in requirement settings).
• The weekly reminder email will be sent to out of compliance assignees on Mondays.
  • This will be one email sent per requirement.
  • All assignees will be bcc’d on this email.
  • Though the weekly email will not give employees the visual indication that their supervisor was notified, the following information will be included in the email:
    • If you are an NC State employee, please note that your Supervisor also received a notification advising them of your compliance status, which they can also monitor directly in REPORTER.
• Requirements with the ‘Notify Supervisor’ option enabled will send a weekly Out of Compliance email notice on Tuesdays.
  • This will be one email per requirement to Supervisors letting them know that they have employees who are out of compliance for that requirement.
  • The email will provide instructions to look at the compliance report in REPORTER.

If you have any additional questions, please let us know.